Allworx Appoints New Vice President of Customer Operations
EAST ROCHESTER , N.Y., April 26, 2007 - Allworx, the Small Business VoIP Company, today announced the appointment of Bill Evans to Vice President of Customer Operations. Evans brings 18 years of telecom customer service and technical support management experience to the company, including executive-level roles leading support services for VoIP, PBX and Hosted PBX technologies.
Evans will be responsible for managing critical strategic customer service activities including customer acquisition, implementation and maintenance, and for developing company-wide customer service procedures, policies, tools and business processes. The announcement comes at a time of rapid growth for Allworx as it expands staff and service offerings in response to escalating demand for its VoIP solutions.
Evans comes to Allworx from Telepacific Communications (formerly Mpower Communications), where he served as Director, Call Center/CTSC ( Customer Technical Support Center ). During his ten year tenure, Evans was responsible for providing 24 X 7 call center technical support for VoIP, IP Hosted PBX, PRI/HiCAP/CAS, NxT1, DS3, SDSL, Private Line (Point to Point) and POTS product offerings. Evans also facilitated integrating a national call center and developed a Voice/Data group to streamline troubleshooting for various products. Prior to Telepacific Communications, Evans was the principle/owner of a contracted Key System/PBX installation company.
“Allworx's industry-leading products are core to the success of our SMB customers' business plans, as they pursue cost efficiencies and profitability, said Bill Evans, vice president of customer operations for Allworx. “They are easy to install and administer, plus with expert technical support and customer care, we are able to offer our customers the most hassle-free customer service in the VoIP industry. I am delighted to join a company with such a strong commitment to world-class customer service.”
“First-rate customer service is core to Allworx's success and to the success of our customers,” said George Daddis, CEO for Allworx. “Bill brings excitement and expertise to Allworx - essential skills needed to support the specific needs of our growing SMB customer base. I look forward to working with Bill as we collectively achieve our goal of exceptional customer satisfaction.”
About Allworx
Allworx, the product division of InSciTek Microsystems Inc., believes that small-to-medium-sized businesses today should have access to the same advanced information and communications technologies as big enterprises. The Allworx 24x, Allworx 10x, and Allworx 6x systems and Allworx 9112 and 9102 phones are ideal replacements for the millions of aging (TDM) PBX and key phone systems i n use today. For more information, visit www.allworx.com, or call 1-866-ALLWORX (255-9679) today.
Contact:
Allworx Corp.
Sandra M. Gault
+1-585-421-3850 x124
press@allworx.com
