Frequently Asked Questions about Allworx
How long does installation take?
Most installations of the Allworx system take from a half day to one day. Before the install an Authorized Allworx Reseller will visit your offices and do a complete Site Survey to determine the estimated duration and cost of the installation. During the brief installation period, we instruct our customers to forward their office phone calls to other locations, such as cell phones or home office lines, for the duration of the install, so that they can enjoy uninterrupted call coverage.
What type of phone system is the Allworx system?
The Allworx systems include a PBX (Private Branch Exchange) & Key System phone system with enterprise-level services and capabilities. The Allworx phone system supports both Analog and Digital phones.
How many end users can the Allworx system support?
A single Allworx 10x unit can support up to 100 phones and 100 system extensions per system, while the Allworx 6x unit can support up to 30 phones and 30 system extensions per system.
How do I know which phone model to choose?
The engineers and technicians at Allworx have tested and continue to test both analog and VoIP phones for their compatibility with the Allworx systems. Our products work with a variety of phones including our own Allworx VoIP phones, all of which are fully certified to work effectively with the Allworx system.
How do I order an Allworx system, and who helps me determine the right configuration?
We sell our systems through Autorized Allworx Resellers. If you are interested in an Allworx system and do not know of an authorized reseller in your area, call us at 1-866-Allworx for the nearest Authorized Allworx Reseller. Our resellers are fully trained and can help you determine the system that will meet your needs.
They will help you determine the appropriate Allworx server based on the number of lines you wish to have (Allworx software is included), the phones you need and any additional options you would like. For further information please refer to our installation overview.
What does the Allworx 10x offer?
Allworx 10x is an office communication system targeted for up to 100 users, that provides small and medium-sized businesses with an all-in-one phone and PC network system at half the cost of a multi-unit, separate-piece approach. Allworx includes all the software necessary for voicemail, email, calendar/scheduling, shared files, combined Inbox, and a robust set of System Administrator features.
What does the Allworx 6x offer?
Allworx 6x is an office communication system targeted for up to 30 users, that provides small business with an all-in-one phone and communication center at half the cost of a multi-unit, separate-piece approach. Allworx includes all the software necessary for voicemail, email, calendar/scheduling, combined Inbox, and a robust set of System Administrator features.
How does the Allworx product line differ from the other phone/network/data systems available for small businesses?
The Allworx product line is unique in several important ways:
- It's run by a single system, rather than 2 to 5 systems, such as a network server and a phone system and an email server, etc. This streamlined design increases system performance, improves reliability dramatically, and reduces user and system administrator tasks drastically.
- It's all-in-one unit, so there's less hardware and software to connect, configure, store and maintain. Other systems include multiple servers and hardware components all wired together, each with their own software to learn, use and manage.
- It delivers the services small businesses need plus more, without extra costs. User/Admin software is included with the system, as well as, critical things like a backup service, a high-end firewall, online scheduling, and more. And the services provided are more sophisticated than most small businesses expect, such as enterprise-level calling features that make a big difference in daily communications.
- It costs less than all its competitors. The benefits of true convergence have a tangible impact on your bottom line.
Who is Allworx Corporation?
Allworx Corporation ( www.allworxcorp.com ) was founded in 1998 and is located in East Rochester , NY . Allworx Corp is a thriving business with two specific divisions – Allworx Product Division ( www.allworx.com ) and Allworx Consulting Division ( www.allworxconsulting.com ). The Allworx Product Division designs, manufactures, markets and sells Allworx phone and network systems to small-and-medium sized businesses across North America . The Allworx Consulting Division offers software and digital hardware engineering services to other companies (both large & small). These services cover concept to manufacturing, which allows the client to aggressively schedule market entry with the confidence that their product will meet their performance and quality objectives.
Both divisions are located at Allworx Corporation on 300 Main St, East Rochester , NY 14445 , (585) 421-3850.
What if we change computer systems after we've installed an Allworx?
As long as you continue to use PCs on your network, your system will continue to perform effectively. You will have to change some network settings within the System Admin software, and depending on your new network configuration, other settings may need to be changed as well. Whatever you update or change on your system, the Allworx software makes it easy for your System Administrator to perform the alterations and maintain the system effectively. You can get technical support from Allworx before you make the change, or by calling Allworx at 1-866-Allworx [1-866-255-9679].
Can I add our company's application software to the Allworx server?
To enable seamless access to your applications, your software does not and should not be loaded onto the Allworx server. Your application software can be run on your application or other server, which can be connected to the Allworx network. The Allworx unit is not designed to be an application server. It is a DHCP, DNS, Email, File, VoIP and Web server that manages the routing of all your critical forms of communication. In addition, it can manage the routing of all the other devices on your network and be your main gateway to the Internet. Best of all, Allworx provides seamless interconnection to your existing network or applications because you can turn on or off any one of the Allworx settings.
